Frequently Asked Questions  F.A.Q.s 

Table of Contents

Homecrest Flooring is sold exclusively through Bishop Distributing to specialty brick & mortar flooring retailers.  We value our retail partnerships and believe they are invaluable in providing you with the knowledge needed to make an informed decision on the best flooring for your space.
If you are a homeowner, we will happily provide a list of flooring retailers in your area who carry our products. Please submit a Contact Us form so we can search near your ZIP code. If you are a retailer interested in carrying Homecrest Flooring, please Contact Us to have a territory manager in your area reach out to discuss displays & pricing.

When discussing any damage to flooring, it helps to understand how flooring is constructed. All hard surface Homecrest Flooring products come with a top wear layer made of urethane. If your scratch seems to be isolated to this layer, we classify this as a minor scratch. These scratches often appear white because the urethane is scuffed and diffusing the light differently than the non-damaged areas. If this is the case, applying a low gloss polish to the scratched area is a good solution.
Some people inquire about using a wax stick to fill scratches. While it certainly is an option, it is not one we recommend. In the short term it might match well but wax also tends to attract and collect dirt over time resulting in a dirty-looking spot where it has been applied. If you are still interested in them, we don’t offer those kits directly but you could find a good selection of colors at a flooring retailer or hardware store.
If a scratch has cut through the wear layer and into the “film” (the part that shows the visual design), then you would want to try finding a flooring or furniture repair kit that coordinates with the coloring of the scratched plank. Most flooring or furniture retailers will have a furniture repair kit like this.
If it appears that this is deeper than a surface scratch or is a dent through the film, you will want to consider replacing the board. This is more urgent on some types of flooring than others; a plank of SPC has a stone core and will likely still perform well with a dent, but deep scratches in engineered wood or laminate can lead to more complex issues if not addressed properly.

Coordinating moldings and transition pieces are available for all Homecrest Flooring products but are not manufactured by Homecrest directly. Your flooring retailer can advise you on proper fitting pieces and order any pieces you need to complete your project.

Visit our Blog section for informative content on flooring material construction! Follow these links to articles on:

For daily cleaning, a vacuum (without a beater bar) or a broom is recommended.  For a deeper clean, a pH neutral cleaner that doesn’t contain detergents, waxes, or additives will do the trick.  Apply cleaner to damp cloth first and then clean flooring.  Make sure to remove any residual cleaner left behind.  For more detailed information, consult the product collections care & maintenance instructions.  Your flooring retailer should be able to point you in the proper direction.

Homecrest Flooring does not recommend nor warrant the use of steam mops on your flooring.  Steam mops have high temperature variations and the prolonged use over time can cause damage to your flooring.

Many homeowners are not aware that specific rubbers in rug backing/padding can cause discoloration to their flooring. This issue is most associated with petroleum-based rubber products as they cause a reaction when they contact top wear layers made of urethane. You can either avoid petroleum-based rubber mats altogether or use a barrier between the two to protect your floor.
There are many other materials in the marketplace that are perfectly safe. Non-petrol neoprene, yoga mat material (“TPR” or thermoplastic resin) and natural fibers like cotton fiber are all suitable materials that “play well” with urethane wear layers.  Currently, there are even mats sold with “Safe for vinyl floors” guarantees.
If at any point you are still unsure about a material coming into contact with your floor, you can always perform a test in an inconspicuous area. Use a closet, pantry, or even leftover material; set them together for up to a month and then you’ll know for sure what kind of reaction, if any, your floor will have to the mat.